Below is a list of the claimant signatories to the Serious Injury Guide and the contact details of each firm’s escalation point. Further details on the escalation procedure can be found in the “Troubleshooting” section of this website, and section 7 of the Serious Injury Guide.
Below is a list of the insurer signatories to the Serious Injury Guide. The contact details below are to be used by claimant participants to notify the insurer that the claim is to be conducted under the guide, in accordance with section 2 of the guide. The contact details should also be used as the firm’s escalation point. Further information on the escalation procedure can be found at the “troubleshooting” section of this website, and section 7 of the Serious Injury Guide
As outlined at paragraph 7 of the guide, in the event that either party feels that the opposing handler is not acting in accordance with the spirit of the guide, the first step must always be to exhaust attempts to resolve the point of concern by dialogue/meeting. If such dialogue fails to allay concerns, contact should be made with the nominated contact point at the firm/insurer/handling agent in order to try to deal with the issue.
If the escalation contact is unable to resolve the issue, or they would like to inform the user committee of any recurring issues, they should contact one of the representatives below:
Association of Personal Injury Lawyers – Alice Warren, firstname.lastname@example.org
Forum of Insurance Lawyers – Laurence Besemer, email@example.com
For any other queries or further information about the Serious Injury Guide, please contact the one of the following representatives:
0115 958 0585
01473 337 040
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